Experience

Plaid — Technical Account Manager

June 2022 – Present

Technical lead for a $20M+ portfolio of high-growth fintech companies. I sit at the intersection of engineering, product, and client strategy — my job is continuous customer discovery: understanding what fintech engineering teams are trying to build, what they need next, and how to get it to them.

  • Voice of the customer within Plaid — synthesize field insights across the portfolio into prioritized, actionable feedback that shapes Product and Engineering roadmaps
  • Lead QBRs and technical roadmap discussions with engineering, product, and executive stakeholders, aligning customer growth plans with Plaid's product strategy
  • Run in-depth integration audits to find opportunities, size their impact, and drive them to resolution — e.g., +$30K MRR recovered from previously unbilled API traffic
  • Scope tailored solutions for high-throughput lending platforms — tuning data quality, latency, and resiliency through deep analysis of customer architectures

Plaid — Technical Support Engineer

May 2021 – June 2022

  • Subject matter expert for Plaid's Income Verification product from beta through GA — funneled early-access customer feedback to Product and Engineering and helped shape the launch
  • Partnered with high-touch clients to scope and prioritize strategic integrations
  • Designed and delivered technical enablement content (training videos, live sessions), accelerating ramp time for Customer Engineering and Support teams

Earlier

Full-stack software engineering at App Academy, and before that four years scaling operations at an SF food-tech startup — growing from team lead to technical operations manager. That's where I first did product work: translating customer and operational needs into features for the website and the internal inventory, tracking, and dispatch systems.

Co-habit

co-habit screenshot

A MERN stack web application that enables housemates to automatically assign chores, split shared bills, and notify each other of upcoming events

  • Backend — Node.js, MongoDB, Express, Passport.js
  • Frontend — React, Redux, Axios, Sass

Fractals

fractals screenshot

A Vanilla JavaScript Mandelbrot Set Visualizer.

Stereo

stereo screenshot

A music streaming and sharing app, inspired by Soundcloud.

  • Backend — Ruby on Rails, PostgreSQL, AWS S3, BCrypt
  • Frontend — React, Redux, AJAX, Sass, Wavesurfer.js

Live demos for Co-habit and Stereo were retired along with Heroku's free tier — the code lives on in the repos.

Skills

  • JavaScript

  • Python

  • React

  • Redux

  • Node

  • Express

  • Ruby

  • Rails

  • PostgreSQL

  • MongoDB

  • AWS

  • Git

  • HTML

  • CSS

  • Jira

Day to day I live in customer conversations and data: SQL queries and dashboards in Mode and Tableau to size opportunities, log analysis in Kibana to get to root causes, Jira to keep cross-functional work moving, and AI-assisted tooling with Claude and Codex. The engineering background means I can prototype an idea, read the code behind a bug, and hold my own in an architecture review.

About

Hi, my name is Stéphane and I love to build things people need.

My career has circled the product from every side: I ran operations at a startup and turned what the team needed into internal tools, trained as a full-stack engineer to build things myself, and now work as a Technical Account Manager at Plaid — embedded with engineering teams at some of the fastest-growing fintech companies, hearing firsthand what they're building and where the product should go next.
The throughline is product thinking: the best part of my job is spotting the pattern across customer conversations, making the case for what to build, and seeing it ship.

When I'm not working, I like to explore / hike in remote areas, and fly my drone to capture the views (I shot the background photo for this website in the Dolomites).

San Francisco Bay Area
App Academy · Université de Montréal
Résumé

Contact